Patient Advice and Liaison Service (PALS)
What is PALS?
PALS is a Patient Advice and Liaison Service for people using the NHS. It's there to help you whether you are a patient, carer, relative or friend to resolve any problems as quickly and easily as possible, and to provide any information you may require.
PALS was set up to help patients, their families, and carers get the best service possible from their GPs, dentists, pharmacists and opticians. PALS do this by listening to patients' concerns as well as their suggestions about improvements to services. PALS is confidential, non-judgemental and independent, and the service helps to enable patients to make the most appropriate and informed choices about their own health care.
At PALS we can offer:
PALS does not:
PALS is a completely confidential service and we will not speak to anyone about you or the issues raised without your permission. Your enquiry will remain anonymous, but in order to ensure all concerns are brought to the attention of the correct NHS staff to enable service improvement, we keep confidential records of all enquiries. We can also communicate in different languages, via an interpreter, and make use of other communication methods where necessary.
How to contact PALS
There is a PALS team to cover each of the three localities in the north Essex. Please click in the locality box below where you live for information on how to contact the team in your area.