NHS 111

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Coming soon to north Essex


NHS 111 is a new initiative designed to make life simpler for patients who need urgent, unplanned and out of hours care. It aims to get you to the right place at the right time to receive the most appropriate treatment.

NHS 111 will give telephone access to your local NHS when it's not a life-threatening situation, but still needs urgent attention. 

Dial 111 and a highly trained call adviser will direct you to the most appropriate local service. In some instances they may even be able to book an appointment for you.


How NHS 111 Works

  • NHS 111 is for when services are closed or for when people just don’t know what to do for the best. It does not replace the usual direct contact between patients and their GP, dentist, pharmacy or other primary care service. 
  • All calls to NHS 111 are free, even from mobile phones. 
  • The service is available 24 hours a day, 365 days a year. 
  • 999 is still the number to ring in a life-threatening emergency. 
  • When you dial 111, you speak to a team of highly trained call advisers, supported by experienced nurses. Call advisers use a clinical assessment system to assess needs and determine the most appropriate course of action. 
  • The possible outcome of the call could be:
    • Information, advice and reassurance that will help with self-care
    • A referral to an NHS service, or suggestions about contacting an alternative service
    • An ambulance dispatched without delay.

NHS 111 to go live later in north Essex 

This is to let you know that, as we had anticipated, we will not be starting the soft launch for NHS 111 in north Essex tomorrow (16 April 2013). 

This means that, until we are assured that NHS 111 is ready to go live, services in north east Essex, mid Essex and west Essex should carry on with our existing arrangements with NHS Direct 0845 4647 for health advice and  the current out of hours providers for calls out of hours. 

GPs and other primary care practices should hold fire on any patient answer machine messages and other changes to patient information until further notice. We will send out a more detailed briefing later this week to let you know more. 

NHS Direct (the provider of NHS 111 in North Essex)  has requested that we plan for a later date for our soft launch, so that lessons from other NHS 111 service launches can be learnt and acted on. 

We are working closely with NHS Direct to agree a revised date for launch and we will let you know as soon as this has been agreed. This may not be for a couple of months. My chief concern is that we only go live with NHS 111 in north Essex once we are fully assured that the system is resourced and tested. 

Thank you for your cooperation with our NHS 111 project implementation. Further details follow. 

We are keen to receive feedback on NHS 111 from all health professionals and staff. You can complete the feedback online by clicking here: Health Professional Feedback or you can download the form here: Download Feedback Form

We welcome feedback from all our residents and service users. If you have any thoughts or suggestions that you would like to share with us, please complete the form by clicking here: General Feedback
You will find additional information in our NHS 111 Document Library

Please note that NHS 111 is not yet operational in north Essex. Please contact your GP surgery for details of out of hours services.

For health advice you can still contact NHS Direct on 0845 4647


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