Contact Us

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We always welcome your thoughts and feedback about NHS North Essex and the services provided, we value people taking the time to contact us. However, if you have a question or problem that is clinical or related to your personal health, please contact your GP.

We have a number of different departments and services that maybe able to help you.  These are listed below, you can also click on the menu bar on the right handside of this page to select the department or service that you are looking for.

Office Headquarters

NHS Mid Essex offices
Swift House
Hedgerows Business Park
Springfield
Chelmsford
Essex CM2 5PF

Main switchboard telephone no: 01245 398770

Fax: 01245 398711 
Safe Haven Fax: 01245 398710
Email: ournhs.communications@nhs.net
Map & Directions

NHS North East Essex offices
Colchester Primary Care Centre
Turner Road
Colchester
Essex
CO4 5JR

Main switchboard telephone no: 01206 286510
Fax: 01206 286710
Email: ournhs.communications@nhs.net
Map

NHS West Essex offices
Building 4,
Spencer Close
St Margaret's Hospital
The Plain
Epping
Essex
CM16 6TN

Main switchboard telephone no: 01992 566140
Fax: 01992 566148
Email: ournhs.communications@nhs.net
Map & Directions

Disabled Access  

All our buildings are accessible for those requiring assistance. Should you have any problems or queries about this, please telephone ahead of your visit and we will make any necessary arrangements for you to aid access.

Patient Advice & Liaison Service (PALS) - Comments, Concerns, Compliments & Complaints

NHS Mid Essex PALS Team
Covering Braintree, Chelmsford, Halstead, Maldon, South Woodham Ferrers and Witham

  • Speak to our PALS Team Cheryle Mack or Elissa Caddy and our Complaints Manager, Jacqueline Stockwell:
  • Telephone 01245 459 459 (office hours 9:00am-5:00pm, confidential voicemail available out of hours)
  • E-mail us: me-pct.patientexperience@nhs.net

NHS North East Essex PALS Team
Covering Colchester, Harwich and Tendring

  • Speak to our PALS officers and our Patient Experience Team:
  • 01206 286939 or Freephone 0800 328 5620 (office hours 9:00am-3:30pm, confidential voicemail available out of hours)
  • Email us: pals.nee@nhs.net

NHS West Essex PALS Team
Covering Epping, Harlow and Uttlesford

  • Speak to our PALS officers Sarah Gascoigne or Karen Weatherill or our Complaints Manager Christine Baghurst:
  • Tel: 01992 566122 / 01992 566123 / 01992 566124 or Freephone 0800 7833396 (office hours 9:00am-5:00pm, confidential voicemail available out of hours)
  • Fax: 01992 566125 
  • E-mail us: we-pct.comments@nhs.net

Media Enquiries

Contact the Communications Team

Counter Fraud Specialists

Contact Liz Thomas - Local Counter Fraud Specialist

Freedom of Information (FOI) Enquiries

For information not held within the publication scheme please send your requests to:

NHS Mid Essex - FOI enquiries relating to the area of Chelmsford, Braintree or Maldon to:

The Freedom of Information Officer
NHS Mid Essex
Swift House
Hedgerows Business Park
Colchester Road
Chelmsford
Essex
CM2 5PF

Telephone: 01206 288520
Email: me-pct.foi@nhs.net

NHS North Essex - FOI enquiries relating to the area of Colchester, Harwich or Tendring to:
The Freedom of Information Officer
NHS North East Essex
659-662 the Crescent
Colchester Business Park
Colchester
Essex CO4 9YQ

Telephone: 01206 288520                         
E-mail: nee-pct.foi@nhs.net

NHS West Essex - FOI enquiries relating to the area of Epping Forest, Harlow & Uttlesford to:
FOI Officer
NHS West Essex
Building 1, Spencer Close
St. Margaret’s Hospital
The Plain
Epping
Essex
CM16 6TN

Telephone: 01206 288520
Email: we-pct.foi@nhs.net 

Patient and Public Involvement team for North Essex cluster

Contact the Public Involvement Team

Clinical Commissioning Groups (CCGs)

Mid Essex Clinical Commissioning Group (MECCG) - Website currently under construction
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Telephone: 01245 398770
Fax: 01245 398710
Email: me.ccg@nhs.net 

North East Essex Clinical Commissioning Group (NECCG)
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Telephone: 01206 286713 
Fax: 01206 286710
Complete NECCG contact form

West Essex Clinical Commissioning Group (WECCG)
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Telephone: 01992 566140
Fax: 01992 566148
Email: we.ccg@nhs.net